QOZA — Privacy Policy
Last updated: 10 November 2026
At Imaginate Software Labs Pvt Ltd, we value your privacy and are committed to handling your information responsibly.
This Privacy Policy explains how information is collected, used, stored, and shared when you interact with QOZA, our AI-powered conversational platform.
QOZA may be accessed directly or through websites, applications, and digital experiences offered by third-party organizations ("Service Providers").
By using QOZA, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.
1. Information We Collect
Depending on the service or interaction, we may collect:
Personal information: Your name, phone number, email address, age, gender, location, and other details you choose to provide.
Interaction information: Your conversations, responses, questionnaire answers, feedback, preferences, uploaded content, and information generated during your interaction with QOZA.
Assessment and report information: Where applicable, screening responses, scores, summaries, reports, and other generated results.
Technical information: Device details, browser information, IP addresses, cookies, session identifiers, and usage information.
Audio and multimedia information: Where voice or multimedia features are enabled, QOZA may process audio, transcriptions, images, or other media necessary to provide the experience.
The information collected may vary depending on the participating organization and the type of service being offered.
2. How We Use Information
We may use the information collected to:
- Provide and personalize QOZA's conversational experiences.
- Verify users and manage sessions where required.
- Generate responses, assessments, recommendations, summaries, and reports.
- Share relevant information and results with the organization providing the QOZA experience.
- Facilitate follow-up communications and requested services.
- Maintain security, prevent misuse, and improve platform reliability.
- Analyze performance, develop new features, and improve our technology.
- Meet applicable legal and regulatory requirements.
We process personal information for the purposes disclosed to users and in accordance with applicable law.
3. Sharing Information with Service Providers
When you interact with QOZA through a participating organization, relevant personal information and interaction results may be shared with that organization.
This may include your contact details, responses, assessment results, reports, and other information relevant to the service you requested.
The participating organization may use this information to provide services, respond to enquiries, contact you about your interaction, or offer relevant assistance, consistent with the purposes disclosed to you.
Each organization is responsible for its own handling of information received through QOZA and for complying with applicable privacy requirements.
We do not automatically share your identifiable information with unrelated organizations using QOZA.
Unrelated promotional marketing communications will be subject to applicable consent requirements.
4. AI Training, Research, and Product Improvement
We continually work to improve QOZA's AI capabilities, accuracy, performance, and user experience.
For these purposes, we may create and use aggregated or appropriately anonymized information derived from interactions with QOZA, where permitted by applicable law.
Such information may be used for statistical analysis, research, improving conversational experiences, and developing or training AI models.
We do not use identifiable personal information to train QOZA's AI models.
Before information is used for AI training, we apply appropriate measures to remove or address identifying details and assess the risk of re-identification.
Information that remains reasonably identifiable is not considered anonymous for this purpose.
Where additional consent is required to prepare or use information for these purposes, we will obtain it.
5. Technology Partners and Third Parties
We may use trusted third-party service providers for cloud hosting, AI processing, communications, verification, analytics, security, and other technology services.
These providers may process information as necessary to deliver their contracted services, subject to applicable privacy, security, and contractual requirements.
We may also disclose information when required by law, to protect our rights, or to maintain the security and integrity of the Services.
6. Cookies and Similar Technologies
QOZA may use cookies, browser storage, and similar technologies to maintain sessions, remember preferences, improve user experience, and support platform functionality.
Some features may use stored information to recognize returning users and simplify future interactions.
You may control certain cookie settings through your browser, although disabling essential storage may affect functionality.
7. Data Security and Retention
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.
Information is retained for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Policy, maintain security, or comply with applicable legal requirements.
Retention periods may vary depending on the type of information and the participating Service Provider.
Information that has been properly anonymized may be retained for permitted statistical, research, and technology-improvement purposes.
No digital system can guarantee absolute security.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to information held about you.
- Request corrections to inaccurate information.
- Withdraw consent where processing relies on consent.
- Request deletion of personal information, subject to applicable legal requirements.
- Raise concerns about how your information is processed.
To exercise these rights, contact us using the details below.
Where information is independently held by a participating organization, you may also need to contact that organization directly.
9. Children and Minors
Certain QOZA experiences may have minimum age requirements or require parental or guardian authorization.
Where applicable, we will implement additional safeguards and obtain necessary consent before processing children's personal information.
10. International Data Processing
QOZA may use infrastructure and technology providers operating in different countries.
Where personal information is processed or transferred internationally, we will do so in accordance with applicable legal requirements.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our Services, technology, business operations, or applicable laws.
Updated versions will be published with a revised date. We will provide additional notice or obtain consent where legally required.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Imaginate Software Labs Pvt Ltd
Email: info@imaginate.in
Website: https://imaginate.in
© 2026 Imaginate Software Labs Pvt Ltd. All rights reserved.